Support
F.A.Q.
Orders & shipping
When is my order shipped?
Check your order confirmation for the details of your order. If you need an update, send us your order number so we can help.
What does shipping cost?
Enter your delivery address at checkout to see the shipping options and costs available for your order.
Do you ship to Curaçao and the Caribbean?
Enter your destination at checkout to check the available delivery options. Contact us if your address is not available.
Can I change my address after ordering?
Contact us as soon as possible with your order number and the correct address. We can check whether a change is still possible.
Sizing & fit
How do the signature pieces fit?
Check the description and fit information on the product page for the piece you are considering. Fit can vary between styles.
What if I am between two sizes?
Tell us which piece you have in mind and how you like your clothing to fit. We can help you choose before you order.
Where do I find measurements?
Look for size and fit information on the product page. If you need a particular measurement, contact us with the product name and size.
Returns & exchanges
How do I return an item?
Please review our refund policy for the return conditions, then contact us with your order number and the item you would like to return.
Can I exchange for another size?
Contact us with your order number and preferred size. We can check availability and explain the options for your order.
When will I receive my refund?
Check the refund policy for the applicable process. For an update on your return, send us your order number and return details.
Product & care
How do I wash BACU pieces?
Always follow the care label inside your garment. Check any care information on the product page before washing, drying or ironing.
Will a sold-out piece come back?
Availability can change. Contact us with the product name, colour and size you are looking for, or subscribe to the newsletter for collection updates.
Still need help?
Send us a message. We're here to help.